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Capital Sports Management Inc.
Application Deadline: December 31, 2012 Starting Date: January 21, 2013
Position: Youth 4-on-4 League Coordinator
All team members of Senators Sports & Entertainment are held accountable for creating raving fans.
Responsible for managing the overall success of the Ottawa Senators Hockey Programs Spring and Summer 4 on 4 leagues.
Essential Raving Fans Responsibilities and Accountabilities • Seeks ways to enhance the fan experience in unexpected ways. • Empowered to say YES, creating raving fans of Senators Sports & Entertainment. • Knows and lives SSE’s mission every day through service, teamwork, continuous improvement, change, and fun. • Obsessed with client satisfaction, asking, “How can I exceed your expectations today?” • Maintains consistency in attitude and behaviour, exceeding expectations. • Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan. • Approaches all tasks with a “can-do” attitude, understanding that there is no other kind of attitude. • Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour. • Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships. • Presents a cheerful, positive manner. • Takes ownership and sees the client’s need through from beginning to end. • Exercises appropriate judgment in handling client situations. • Responds in a positive manner with alternative solutions when a client’s initial request is not possible. • Shows initiative and takes action with an appropriate level of independence.
Ongoing • Dealing with customer inquiries by email and phone • Manage relationships between players, staff and parents in a professional manner • Being the primary on-site contact for all parents and players during league hours • Responsible for all Game Day duties which include, but are not limited to: o Player/Goalie attendance and recruitment o Dressing room assignments o Scheduling o Customer service • Responsible for assisting with the developed of league schedule, team rosters and ensuring parity across all levels • Directly responsible for the day to day management of staffing levels and scheduling (on-ice facilitators and timekeepers) • Responsible for recording and communicating all statistical information • Responsible for supervising all league staff • Other duties as assigned by the Program Coordinator
Qualifications • Must have very strong knowledge of the game of hockey and its rules, and be able to evaluate player abilities • Must be available to work normal office hours (9 a.m. to 5:30 p.m., Monday to Friday) and to work evenings and weekends as requested • Must be at least 18 years of age • Excellent problem solving abilities • Proven customer service skills • Excellent communication skills (written and oral) • Bilingualism would be considered an asset • Strong planning & organizational skills • Education in Sports Management/Sports Business an asset • Experience coordinating leagues or tournaments an asset • Knowledge of Microsoft Office • Team player • Professional demeanor • Strong work ethic • Able to work under pressure and demonstrate ability to adapt to ever changing environment. • First-Aid Training an asset
Duration of Position: January 2013 to August 2013
Please submit your resume in confidence no later than 12:00 Noon, Thursday, December 27, 2012, by email to Brad Welock, firstname.lastname@example.org.
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements
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Posting - 4 on 4 Coordinator, Nov12.docx,
Posting - East End 4 on 4 Coordinator, Nov12.docx
Capital Sports Management Inc.
1565 Maple Grove Rd
Kanata , ON