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Toronto 2015 Pan Parapan Am Games

Application Deadline: February 6, 2013   Starting Date: March 8, 2013

Position: Senior Manager, Transportation Client Systems and Services (2)

Job Description:
Reports To
Director, Transportation Client Systems and Services
Number of Direct Reports

English: Required
French: Desirable
Spanish: Desirable

General Accountability
This position leads and manages the overall planning, management and execution of transportation systems and services to a specified client group(s) as assigned for the Pan Am and Parapan Am Games. This may include, but is not limited to, Games Family, Media, Sponsors, NOCs/NPCs and IFs. The incumbent will liaise on the overall planning, management and execution of transportation operations as they relate to their client group(s). These are evolving positions and responsibilities may shift over time. Titles may be adjusted from time to time to accurately reflect responsibilities.

Key Job Responsibilities
• Lead and direct all activities related to fulfilling the Pan Am/Parapan Am transportation service requirements for specific clients or functional areas as assigned; to be done in conjunction with all relevant Organizing Committee functional areas.
• Leads and directs all activities related to the design, development and fulfillment of the specific client group transportation system.
• Leads activities related to the creation of Detailed Service Level Agreement(s) for each assigned client group(s)
• Manages the design, development and distribution of communication documents for assigned client(s), ensuring alignment to overall transportation communication strategy including the preparation of all reports, technical documents, client presentations and user guides/training material.
• Plan and work within the critical path framework to ensure alignment and delivery of key TO2015 transportation milestones
• Leads the coordination and management of programs, policies and procedures related to transportation client services
• Assist in the development of a robust readiness program to be delivered during the TO2015 test events.
• Be well prepared and involved in all required public engagement and ‘town hall’ presentations affiliated with allocated Zones – to be done in conjunction with key stakeholders.
• Assist in the recruitment and development of a strong, well-disciplined operational team and to positively mentor team members
• Organize and manage issue resolution that may emanate from any aspect of TO2015 areas of arrivals and departures responsibility.
• Other related duties as assigned.

Internal Contacts
• All levels of staff and management within TO2015

External Contacts
• Pan Am/Para Pan Am Transportation Team
• Games Family Clients
• Chevrolet - Premier Partner and the Official Vehicle of the Toronto 2015 Pan Am / Parapan Am Games
• Integrated Security Unit – OPP and Municipal/Regional Police Services
• Municipal and Regional Government Secretariats and departments
• Contract Bussing companies and their related professional organizations

Educational/Technical Requirements
• A degree or diploma from a recognized institution in a related field or equivalent work experience.
• Excellent oral, written and communication skills
• Strong negotiation and presentation skills
• Proven track record of leading integrated operations planning and delivery in major international events, preferably in a multi-sport Games environment.
• Proven ability to work collaboratively and in partnership with individuals at all levels of an organization to deliver results.
• Proven ability leading a team
• Proven experience integrating with municipal and / or provincial levels of government.
• Ability to travel to venues – driver’s license required with clean abstract.

Personal Requirements
• Demonstrated ability to set the vision and inspire their team
• Able to communicate effectively, using styles appropriate for the situation and audience
• Capable of leading in pressurized and complex situations
• Proven record of decision making, both showing clarity of thought and the ability to drive their team to achieving the desired outcome
• Has demonstrated the ability to actively manage staff and their associated work streams balancing people and task
• Shows the moral courage required to lead effectively and the understanding that leadership requires difficult choices
• Able to illicit trust from their peers, mangers and staff and demonstrates loyalty
• Has the adaptability to work in a dynamic and changing environment and to instill in others the confidence and flexibility to succeed
• Sets an example at all times
• Able to understand the big picture and to recognize, organize and implement successful strategies.
• Acts regularly with tact and diplomacy
• Proven ability to make critical decisions independently without supervision
• Ability to work closely and cooperatively with internal and external associates
• Excellent organization, time-management, administrative and computer skills essential

TO2015 is committed to employment equity and encourages applications from Aboriginal people, people with disabilities, members of visible minority groups and women.

View Attachment: TO2015 Position Description - Sr Transportation Manager Client Systems and Services (2) (French).doc

Contact Information:
Toronto 2015 Pan Parapan Am Games
25 Dockside Drive
Toronto , ON, Canada
M5A 0B5


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