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The Canada Games Centre

Application Deadline: March 8, 2013   Starting Date: April 3, 2013

Position: Duty Coordinator

Job Description:
Duty Coordinator

The Canada Games Centre is a state-of-the-art multi-purpose sport and recreation facility. We promote healthy and active living for citizens. Driven by our passion, leadership and teamwork, we strive to achieve innovative programming and exceptional guest experiences.

Position Summary:

Reporting to the Operations Manager, this position supports the organization by providing supervisory support services required to provide excellent customer service to internal and external clients. This position is responsible for the overall supervision of the facility mainly during evenings and weekends, some flexibility required.

Specific Accountabilities & Duties:

Daily Operations:
• Ensuring the building “readiness” for regular operations including but not limited to: proper coordination of frontline staff, bookings, cleanliness, set-ups, customer engagement.
• Carry facility keys and assigned walkie talkie at all times during your shift.
• Hourly walk through and check in’s with staff working in each area.
• Audit the facility function areas during each shift and prepare daily summary reports.
• Assist and support staff with customer issues
• Ensure standards of customer engagement and performance are being met
• Re-allocate employees and facility space as necessary
• Represent the organization in a professional way that inspires fellow team members
• Prepare end of shift reports
• Work on special projects that contribute to the operations of the Canada Games Centre
• Work with all CGC business units in delivery of services
• Other duties as delegated by the Operations Manager.

Safety & Security
• Lead in the event of a major emergency
• Ensure accident, incident and theft report forms are completed and provide necessary follow-up as required
• Guarantee a safe and enjoyable experience by ensuring users follow the Canada Games Centre code of conduct

Risk Management
• Recommending policy and procedures to ensure efficiency and safety of daily operations.
• Identify risk areas and take corrective action


• 3-5 years of supervisory experience
• Customer service training and experience
• Conflict resolution training and experience
• General working knowledge of OH&S and other relevant provincial legislation
• Experience with computer applications and programs such as Microsoft Office Suite
• Experience with RecTrac would be an asset

Competencies: Service Orientation, Communication, Customer Service, Problem Solving, Flexibility, Initiative, Relationship Building, Teamwork & Cooperation, Valuing Diversity

Working Hours:

3pm to 11pm Wednesday – Sunday, with a flexible schedule when required by facility operations and demands.

Working Conditions:

• Working environment includes physical, emotional, and mental demands
• Safe use of all protective / barrier equipment as required by the employer
• Exposure to loud noises and ability to concentrate in a busy environment

Criminal record checks will be required as part of the hiring process.

What’s in it for you?

• Free facility membership
• Group Benefits
• Employer matched RRSP
• A variety of discounted programs and services
• Free parking and close proximity to metro transit
• Amazing team environment

Application Instructions

Interested candidates should apply before 4:00 pm, March 8th, 2013.

We are a welcoming and supportive workplace and applicants from the following groups are encouraged to self-identify when applying for this opportunity: Aboriginal persons, persons with disabilities, African Nova Scotians and other racially visible persons.

Salary Range: $35,000 - $45,000

Type of Position:
Full Time - Employee

Contact Information:
Renée Pothier
The Canada Games Centre
26 Thomas Raddall Drive
Halifax , NS, Canada
B3S 0E2
Tel. 902-490-2248
Fax. 902-490-3747


SIRC is funded by Canadian Heritage