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York University

Application Deadline: May 31, 2013   Starting Date: May 17, 2013

Position: Sales & Client Service Co-ordinator

Job Description:
Sales and Client Service Coordinator

York University offers a world-class, modern, interdisciplinary academic experience in Toronto, Canada’s most multicultural city. York is at the centre of innovation, with a thriving community of almost 70,000 faculty, staff and students who challenge the ordinary and deliver the unexpected.

York University Sport & Recreation
We are driven to provide excellence in sport and recreation. We will engage our communities, create pride at York and foster a lifelong experience for our students.

To learn more about the York University Sport & Recreation, please visit, http://www.yorkulions.ca/

PLEASE NOTE: THIS IS A TEMPORARY CONTRACT.

POSTING DEADLINE IS: FRIDAY, MAY 31, 2013

Salary: Annual salary of $58,334 will be prorated based on the number of weeks worked.

Hours of Work: The regular schedule shift for this role is 11: 00 am – 7:00 pm. However, the role offers an opportunity for flex time as there is a requirement to provide some early morning, evening, weekend coverage as required.

Position Start Date: June 1, 2013 Position End Date: May 31, 2014

Purpose: The Client Service unit is the primary point of contact in the Tait McKenzie Centre for faculty, staff, students and the community. It provides general enquiry services, sales and access control to Tait Mckenzie Centre. Under the direction of the Assistant Manager, the Coordinator oversees Client Service activities ensuring operational procedures are followed and that customers receive the highest level of service possible. The Sales and Client Service Coordinator plans and coordinates the day to day operation of the Client Service desk, communicating with clients and staff to ensure needs are anticipated and met. As the client service unit is the hub of information for Sport & Recreation, this position is responsible for both the timely acquisition and dissemination of information for the unit, as a key component of the job.

Accountable for the effortless and seamless movement of clients in and out of the facilities, essential functions include: training and direction of full time, casual and student employees; ensuring quality standards are adhered to and that policies and procedures are consistently applied; coordinating all sales activities at the Client Services desk, ensuring all finance policies and procedures are adhered to; interacting with other departments in order to facilitate increased levels of communication and client satisfaction; assisting management by ensuring efficiency in operations.

The Sales and Client Service Coordinator assists management in ensuring the safety of clients entering and using the facilities in the Tait McKenzie Centre by following established protocols and ensures building violations are dealt with on a timely basis. In collaboration with Management is responsible for overseeing the day to day operation of the Class software system The Sales and Client Service Coordinator reports to the Assistant Manager, Facility Operations and in their absence, the Manager, Facility Operations. This position requires commitment and adherence to the values and principles of Sport & Recreation.

Education: University degree in Business Administration or Retail Management or equivalent combined education and work experience such as completion of a college diploma in a related field in business plus 1-2 years of practical related work experience in addition to the minimum years of work experience required. Knowledge of principles and processes for providing customer service is a requirement. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of principles and methods for selling products and services is a requirement. This includes marketing strategy and tactics, product demonstration, sales techniques. Knowledge of business principles involving planning, resource allocation, leadership techniques, and coordination of people and resources also a requirement. Needs knowledge of principles and procedures for personnel recruitment, selection and training.

Experience: Minimum 1-2 related customer service and retail experience. Knowledge of University policies and procedures is an asset. Previous staff coordination experience in a unionized environment, including staff training. Knowledge of retail practices, procedures and standards. First aid and CPR required. Experience using CLASS program is an asset. Skills: Demonstrated ability in the following areas: Effective oral communication skills to elicit, interpret, summarize and relay information. Excellent public speaking presentation skills. Effective interpersonal skills including tact, diplomacy and discretion. Well-developed skill in relationship building and strong active listening skills.

Extremely detail oriented. Excellent organizational skills. Self-motivated with the ability to consistently show initiative. Ability to use good judgement in assessing difficult situations. Customer service training skills.

Excellent oral and written communication skills. Good decision making skills. Ability to exercise initiative and problem solving. Ability to source expertise from within the department and the university at large. Ability to prioritize and oversee a high volume of work in a timely and efficient manner. Use discretion with confidential information. Ability to work independently with limited supervision.

Demonstrated analytical skills. Ability to handle multiple projects and stressful situations. Be able to take ownership of problems and be proactive in solving them. Ability to encourage and motivate people with responsible attitude and sound practical judgement of priorities. Ability to provide training to individuals and groups and measure training effects.

Good customer service skills; cash and credit card handling skills; tact and diplomacy; ability to deal calmly with potentially difficult/hostile individuals; ability to read and work with schedules; ability to resolve problems; staff scheduling skills.
Effective time management skills, ability to work in a fast paced, multi-task environment; dealing courteously and effectively with students, staff, faculty and the public; providing information in a clear and concise manner.

Demonstrated computer skills with Intermediate levels in Microsoft Excel, Word, PowerPoint, and Email. Knowledge of database and other membership management software desired. Ability to quickly and effectively learn new software and software upgrades as needed.

How to Apply: To apply to this exciting opportunity and for full position details, salary information, qualifications and application procedures we invite you to visit our career page at www.yorku.ca/jobs.

Please email a complete application package, which includes an application form, covering letter and resume, and quote Posting Number 8347 in the subject of the email to jobs@yorku.ca.

Thank you for your interest in York University. Only those selected for an interview will be contacted. York University is committed to Employment Equity and encourages applications from all qualified candidates.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

Contact Information:
York University
4700 Keele Street
Toronto , M3J 1P3
E-mail: jobs@yorku.ca
http://www.yorku.ca/jobs

 

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